Description

This program will examine your role as a supervisor in influencing, changing, and/or modifying the performance of your subordinates.  Overall objective is to enhance your assertive communication skills between yourself and your employees.

Objectives

• Discover normal personality differences in people.

• Practice strategies for assertively dealing with different personalities.

• Apply effective communication techniques.

• Identify your conflict resolution style.

Agenda

• Course overview - Welcome/Introduction/Expectations

• Objectives/Assumptions/Ground Rule

  Personality Preferences

  Descriptions

  Comparisons

  Effects in Work Situations

  Temperament in Leading

  Work Styles

  Communication Preferences

  Behavior Styles

  Becoming More Assertive

  When Assertively Communicating With...

  Conflict Resolution Preferences

  Conflict Management Style Survey

  Conflict Management Styles

• Next steps - Action planning

Audience

• Supervisors/Managers at all levels.

Course Length

• One full workday, with two 15 minute breaks and 1 hour for lunch.