Description

Coaching varies based on the situation and the needs of the individual.  Each person is at different levels in different skill areas.  Your job as manager is to develop subordinates so that they can solve problems and deliver results that allow the group to be successful.  People cannot be compared to others in this context.  Instead, you measure progress individually, against job standards.

Objectives

• Set and communicate standards.

• Observe performance.

• Provide feedback.

• Prepare goals or performance improvement plans.

Agenda

• Course Overview

• Coaching Outcomes

• Listening Assessment

• Listening for Understanding

• Communication Preferences

• Giving Positive Feedback

• Recognizing Achievement

• Giving Corrective Feedback

• Case Studies

• Next Steps:  Action Plan

Audience

• New supervisors/managers.  Class size maximum 24 participants.

Course Length

• One full workday, with two 15-minute breaks and 1 hour for lunch.