Description

Conflict can be healthy when it brings about new ideas and deeper relationships.  For this to occur, the basis for dealing with the conflict must be win/win.  Conflict is unhealthy when it leads to distrust, anger, and withdrawal.  These results usually mean that conflict has been approached on a win/lose basis.  The primary purpose of this workshop is to give you the opportunity to improve your skills in resolving conflict with others in a way that strengthens rather than hurts relationships.

Objectives

• Assess your conflict-resolution styles.

• Practice how to view others objectively.

• Become adept at cooperative forms of negotiation.

• Discover strategies for dealing with difficult people.

Agenda

• Course overview - Welcome/Introductions/Expectations/Objectives/Ground rules

• Overview of conflict

• 14 methods for dealing with conflict

• Conflict management style survey

• Conflict management styles

• Conflict behavior is situational

• The self-fulfilling prophecy

• Viewing others objectively

• Conflict resolution effectiveness

• Effective communication skills

• Behavior styles

• Assertive behavior

• Dealing with difficult people

• Next steps - Action planning

Audience

• All employees. Class size maximum 24 participants.

Course Length

• One full workday, with two 15-minute breaks and 1 hour for lunch.