Description

The word "confronting" usually assumes negative connotations: "battle," "defy," "oppose," "resist."   However, participants will learn to turn this negative connotation to positive to solve major task and personality problems not only in the workplace, but in their personal life as well.

Objectives

• Evaluate each participant's current behavior in conflict situations

• Identify the "five conflict-handling modes"

• Examine barriers that keep supervisors/managers from confronting

• Describe communication triggers that provoke specific kinds of responses

• Practice appropriate confrontational communication skills

Agenda

• Workshop introduction/expectations/objectives

• Conflict modes and confrontation

• Confrontation skills:  Avoiding "hooks"

• Case studies

• Action planning

Audience

• All managers, supervisors and team leaders.  Class size maximum 24 participants.

Course Length

• One full workday, with two 15-minute breaks and 1 hour for lunch.