Description

A manager identifies an employee's need for instruction and direction, usually a need directly related to his or her current work assignment. Feedback is information to your staff that lets them know how well or poorly they are completing their ongoing assignments.

Objectives

• Identify key aspects of constructive feedback

• Discuss benefits of constructive feedback

• Demonstrate six levels of constructive feedback

Agenda

• Course Overview - Welcome/Introduction/Expectations

• Objectives

• Feedback basics for managers

• Principles and practice in giving constructive feedback

• Feedback on performance management

• Feedback in coaching performance

• Next steps and action planning

Audience

• Managers (all levels).  Class size maximum 24 participants.

Course Length

• 12 hours, with 15-minute breaks and 1 hour for lunch during day one.