Confronting Effectively
Description
The word "confronting" usually assumes negative connotations: "battle," "defy," "oppose," "resist." However, participants will learn to turn this negative connotation to positive to solve major task and personality problems not only in the workplace, but in their personal life as well.
Objectives
• Evaluate each participant's current behavior in conflict situations
• Identify the "five conflict-handling modes"
• Examine barriers that keep supervisors/managers from confronting
• Describe communication triggers that provoke specific kinds of
responses
• Practice appropriate confrontational communication skills
Agenda
• Workshop introduction/expectations/objectives
• Conflict modes and confrontation
• Confrontation skills: Avoiding "hooks"
• Case studies
• Action planning
Audience
• All managers, supervisors and team leaders. Class size maximum 24 participants.
Course Length
• One full workday, with two 15-minute breaks and 1 hour for lunch.
