Win/Win Conflict Resolution
Description
Conflict can be healthy when it brings about new ideas and deeper relationships. For this to occur, the basis for dealing with the conflict must be win/win. Conflict is unhealthy when it leads to distrust, anger, and withdrawal. These results usually mean that conflict has been approached on a win/lose basis. The primary purpose of this workshop is to give you the opportunity to improve your skills in resolving conflict with others in a way that strengthens rather than hurts relationships.
Objectives
• Assess your conflict-resolution styles.
• Practice how to view others objectively.
• Become adept at cooperative forms of negotiation.
• Discover strategies for dealing with difficult people.
Agenda
• Course overview - Welcome/Introductions/Expectations/Objectives/
Ground rules
• Overview of conflict
• 14 methods for dealing with conflict
• Conflict management style survey
• Conflict management styles
• Conflict behavior is situational
• The self-fulfilling prophecy
• Viewing others objectively
• Conflict resolution effectiveness
• Effective communication skills
• Behavior styles
• Assertive behavior
• Dealing with difficult people
• Next steps - Action planning
Audience
• All employees. Class size maximum 24 participants.
Course Length
• One full workday, with two 15-minute breaks and 1 hour for lunch.
