Text Box: Training and Course Design 
with Emphasis in Development of Employee and Management Interpersonal Skills

Extant Training Group and We Excel!

are trademarks of Extant Training Group 1994 all rights reserved.

Content and Design 1995 Extant Training Group all rights reserved.

Dealing with Performance Problems

 

Description

Coaching takes place in conversation between two individuals. Coaching varies based on the situation and the needs of the employee. Each person is at different levels in different skill areas. People cannot be compared to other staff when coaching them. Instead, you measure progress individually.

 

Objectives

Follow a seven step problem solving model, and
Practice giving corrective feedback.

Agenda

Course overview

Welcome/Introduction/Expectations

Objectives

Types of Performance Problems
A Problem-Solving Model
Steps One Through Seven
Giving Corrective Feedback
Next steps and action planning

Audience

Managers (all levels).  Class size is limited to 24 participants.

 

Course Length

One full workday, with two 15-minute breaks and 1 hour for lunch.

Phone:

480-836-1796