Developing a 360° Feedback Instrument
During the past ten years, organizations have sought new ways to develop performance-management systems that help staff become more effective and organizations more productive. One such technique is the use of 360° performance feedback: providing managers and/or employees with performance feedback from multiple sources. This is a working session developed for participants from the same organization who want to design and implement a company-specific 360° performance feedback program that is uniquely their own.
¤ Design an effective 360° performance feedback survey.
¤ Develop a comprehensive marketing plan to communicate the new
program to all employees.
¤ Identify manager’s roles and responsibilities in the process.
¤ Phase 1
During this first phase, participants will have the opportunity to learn how to develop an effective 360° performance feedback program and will begin to design their own survey.
¤ Phase 2
A thorough understanding of any new program is important to its acceptance and effectiveness. Since employee apprehension may be a factor in the success of this program, it is a good idea to address those concerns in a marketing plan.
¤ Phase 3
Each manager in the organization will attend Phase 3 to learn to read the 360° survey feedback report and practice conducting an effective feedback meeting for their employees.
¤ Employees from different departments of the same organization
who have in-depth knowledge of the organization’s goals and
culture: Phases 1 and 2.
¤ All managers in the organization: Phase 3.
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