Description

The primary purpose of this workshop is to give you the opportunity to improve your negotiation skills with others in a way that strengthens rather than hurts relationships.  The "win/win" approach improves communication, teamwork, and the quality of work life.  Effective negotiation skills also contribute to stress reduction-these are "life" skills, not just "work" skills.  

Objectives

• Raise concerns in a way that invites cooperation

• Explore issues to discover underlying interests

• Generate options for mutual gain

• Develop agreements both parties can act on

Agenda

• Course overview - Welcome/Introduction/Expectations

• Objectives

• Ground rules

• Pre-assessment

• Negotiation strategies

• Strategies 1 - 5

• Overview of conflict

• Next steps - Action planning

Audience

• Employees at all levels.  Class size maximum 24 participants.

Course Length

• One full workday, with two 15-minute breaks and 1 hour for lunch.